Every Saturday 11:00 (JST) Will be released. The release product is 11:00 (Thursday of the same week (JST) It will be published in the Online Store.
Since it may be on the sales date or the release date other than the above, the details are Newsletter andOur shopNEWSpage、HUMAN MADEofficialInstagramPlease confirm the transmission.

The payment method is as follows.

The payment method is card payment (lump sum payment).

After your order is completed, you cannot change the payment method.

Credit cards can be used by VISA, Master, American Express, JCB, Diners, and Discoover.

Please check the contract status (limit, number of contracts, card numbers, etc.).

The withdrawal date and the number of contract payments vary depending on the type of credit card and the contents of the contract, so please check with your credit card company for details.

In the case of delivery to countries and regions other than Japan, tariffs and taxes may be charged when the product arrives.
Please check the guideline for tariffs in the cart.

Regarding delivery to Japan, the shipping fee is 750 yen per nationwide (for one order).tax included) We have received.
There is no additional shipping fee in remote islands and some areas. 16,500 yen for one order (tax included) If you purchase it, it will be free shipping.

The shipping cost varies depending on the weight of the country, region, and delivery items for delivery outside Japan.
Please check the delivery fee at the time of purchase.
(In some areas, tariffs and taxes may be charged separately when the product arrives.)

You can check the details of the order you ordered from "Purchase History/Delivery Status Confirmation" in My Page.

Unless a product arrives or a product that is different from an order, or if the product has a problem, any case will not be canceled after the order is completed.

From the perspective of preventing trouble such as misleading, the delivery destination after the order is completed is not supported.
If you need to change the delivery destination, please check the "inquiry number" of the delivery company from the "Purchase History/Delivery Status Confirmation" in My Page, and contact the delivery company yourself. Thank you for making changes.

You can check the delivery status of the product you ordered from "Purchase History/Delivery Status Confirmation" in My Page.

Each delivery status is as follows.

Preparing for shipping
In the warehouse, we are proceeding with shipping procedures, such as arranging products and packing.
You cannot change the delivery destination, change the payment method, or cancel the order.

Have been shipped
The product has been shipped from the warehouse.
If you want to confirm the delivery status after shipping, please check the delivery company inquiry system.

Cancellation after shipping
It is a state in which the order is canceled for some reason.

For some reason, if the product cannot be shipped from our warehouse, we may cancel the order.
In that case, we will contact you from the Customer Support Center.

If the product does not reach after a few days, please contact us from the inquiry form.
When contacting us, please let us know the order number.

Unless a product arrives or a product that is different from an order, or if the product has a problem, any case will not be canceled after the order is completed. In addition, we cannot accept any returned goods for customer convenience.
Please note that refunds cannot be accepted if they are returned without contact or return or canceled due to refusal to receive.
If a product that is different from an order arrives or has a problem with the product, please contact us within 30 days of arrival.
We will bear the return shipping fee in this case.
If you can see the status of the product and confirm mistakes or problems at our company, we will replace the product if there is stock, and if there is no stock, we will refund it.
Please note that even if there is a problem with the product, if you cannot judge it as an "unused item" by our standards, you may be refused replacement.

We apologize for any inconvenience.
If you purchase at the store, please contact the purchased store and bring the product within 30 days including the purchase date.
If you purchase at the online store, please contact the inquiry window and return the product within 30 days, including the date of arrival.
After confirming the purchase time and the status of the product, we will respond.
If there is no problem with our company, or if the product is in trouble, if you cannot judge it as an "unused item" by our standards, we may refuse to respond. Please understand in advance.

Gift wrapping is a paid drawstring ¥ 880 (tax included) We are preparing. You cannot purchase only wrapping.

We have 4 kinds of wrapping.

Depending on the size and shape of the product you ordered, we will select the size of the drawstring here and wrap it.

You cannot choose the size of the wrapping drawstring.

If the size of the drawstring does not match due to the size of the product and the order, and you cannot wrap it, we will cancel the gift wrapping and ship only the product.

* Gift wrapping cannot be performed for large products such as containers, down jackets, and lags.

In the case of a gift wrapping cancellation, we will refund the wrapping fee at a later date.

For each order, it will be one gift wrapping and one message card.

If you would like individual wrapping for each product, divide multiple orders. (Shipping costs will be charged for each order.)

If you send a gift directly to the gifts, please enter the address of the delivery destination when ordering.

HUMAN MADEPlease be careful about fake and fake sites

■ About fake and counterfeit products

In recent years, mainly on the Internet,HUMAN MADEThe damage of the malicious fake and imitation of the product is increasing. Please note that products exhibited on ECs other than the official sales site may include non -genuine products.

HUMAN MADEThe product comes with a tag that allows you to judge authenticity individually. The confirmation method is authenticated to be genuine by downloading the smartphone application "Certieeye®" and scanning the two -dimensional code.

＊『HUMAN MADE Applicable from Season 28.

[Smartphone app "Certieye®"]

You can download it for free from the following sites.

App StoreHere

Google PRAYHere

HUMAN MADEOperatesHUMAN MADECorporation is concerned about the existence of malicious fake and counterfeit products that can make a profit from customers illegally, and are working on eradication by taking legal measures. When the existence of fake and imitation products is recognized, strict compensation is required regardless of the number of distribution or selling price (this compensation is not a civil responsibility, but also the pursuit of administrative laws and regulations and criminal responsibilities. Included).

■ About fake sites

Recent fake sites are very confusing, such as brand logo, unauthorized posting of images, and official accounts. The correct address of the official sales site includes "Humanmade.jp". Please be sure to check the fake sites that use characters other than "HumanMade.jp".

In some cases, weird fonts and expressions are seen in Japanese, and the price of the product is extremely low. If you feel a little suspicious, stop your order.

■HUMAN MADERegular stores and official sales sites

In order for customers to use with peace of mindHUMAN MADEWe recommend purchasing at regular stores and official sales sites.

・HUMAN MADEofRegular store

・HUMAN MADE ONLINE STORE

■ Customer center

HUMAN MADEWhen we find fake, counterfeit products, and fake sites, weCustomer centerPlease let me know. We would appreciate your cooperation in preventing fraud. (Please note that we cannot respond to the authenticity of product authenticity.)

In the futureHUMAN MADECorporation will strictly deal with fake and counterfeiters who threaten the security and security of customers and operators of fake sites.