Every Saturday at 11:00 (JST) of every Saturday. Products will be released on Thursday of the same week at 11:00 (JST) of the same week in the ONLINE STORE.
Please refer to the Newsletter for details,our storeNEWSpage、HUMAN MADEOfficialInstagramPlease check the transmission at

Payment methods are as follows

Payment is by credit card (lump-sum payment).

Payment methods cannot be changed after an order has been completed.

We accept VISA, MASTER, American Express, JCB, Diners, and Discover credit cards.

Please check your credit card agreement (limit, number of payments, card number, etc.) carefully before using your credit card.

The debit date and the number of contracted payments vary depending on the type of credit card and the details of your contract.

Please note that if you are shipping to a country or region outside of Japan, customs duties and taxes may be charged upon arrival of your order.
Please check the estimated amount of customs duties and taxes in the cart.

For shipments within Japan, a flat rate of 750 yen per order is charged (tax included) per order.
No additional shipping charges will be applied to remote islands and some areas. One order of 16,500 yen (tax included) or more in one order, shipping is free.

For shipments outside of Japan, shipping charges vary depending on the country, region, and weight of the item to be shipped.
Please check the shipping charges displayed at the time of purchase.
(In some areas, additional duties and taxes may be charged upon arrival.)

You can check the details of your order and purchase history by clicking on "Check Purchase History/Delivery Status" in "My Page".

Orders cannot be cancelled after completion under any circumstances, except in the case of receipt of an incorrect product or a defective product.

In order to prevent problems such as incorrect delivery, we do not accept changes to the delivery address after an order has been completed.
If you need to change the shipping address, please contact the shipping company and change the shipping address by yourself after confirming the shipping company's "contact number" from "Purchase History/Shipping Status" in "My Page".

You can check the delivery status of your order from "Purchase History/Delivery Status" in "My Page".

The status of each delivery status is as follows.

Preparing to ship
Shipping procedures are underway at the warehouse, including product arrangements and packaging.
You cannot change the shipping address, payment method, or cancel an order.

Shipped
The item has already been shipped from our warehouse.
If you would like to check the delivery status of your order after it has been shipped, please use the shipping company's inquiry system.

Cancellation after shipment
The order has been canceled for some reason.

If for some reason we are unable to ship your order from our warehouse, we may cancel your order.
In this case, our Customer Support Center will contact you.

If you still have not received your order after a few days, please contact us using the Contact Us form.
When you contact us, please provide us with your order number.

In any case, orders cannot be cancelled after completion, except in the case that the product is different from the order or is defective. We also do not accept returns at the customer's convenience.
Please note that no refunds will be accepted for orders returned without prior notice, or for returns or cancellations due to refusal to receive the order.
If you receive an item that is not what you ordered, or if the item is defective, please contact us within 30 days of receipt.
In this case, we will bear the return shipping costs.
We will inspect the condition of the product and if we are able to confirm the error or defect, we will replace the product if it is in stock, or refund the money if it is not in stock.
Please note that even if the product is defective, we may refuse to exchange it if we cannot determine that the product is "unused" according to our company's standards.

We apologize for any inconvenience caused.
If you purchased the item at a store, please contact the store where you purchased the item and bring the item to us within 30 days, including the date of purchase.
If you purchased the product at an online store, please contact the inquiry desk and return the product within 30 days, including the day you received the product.
After confirming the time of purchase and condition of the item, we will take action.
We reserve the right to refuse to deal with any product that does not show any defects caused by our company or that cannot be judged as "unused" according to our company's standards even if there is a defect in the product. Please understand this in advance.

Gift wrapping is available for a fee of ¥880 for a drawstring and ¥880 for an envelope.tax included) for a fee. Wrapping only cannot be purchased.

Four different sizes of wrapping are available.

Depending on the size and shape of your order, we will select the size of the drawstring and wrap it accordingly.

You cannot choose the size of the wrapping cloth.

If the size of the drawstring does not fit your order, we will cancel the gift wrapping and ship the item only.

*Gift wrapping is not available for large items such as containers, down jackets, and rugs.

If gift wrapping is cancelled, the wrapping fee will be refunded at a later date.

One gift wrapping and one message card per order.

If you would like individual wrapping for each item, please split your order into multiple orders. (Shipping charges apply per order.)

If you wish to send the gift directly to the recipient, please enter the recipient's address in the shipping address field when you place your order.

HUMAN MADEBeware of Fakes and Counterfeit Products and Fake Websites

Fakes and Counterfeit Products

In recent years, mainly on the Internet,HUMAN MADEThere has been an increase in the number of victims of malicious counterfeit or imitation products, mainly on the Internet in recent years. Please be aware that products displayed on e-commerce sites other than official sales sites may contain unauthorized products.

HUMAN MADEProducts come with tags that can be individually checked for authenticity. To check, download the "CertiEye®" smartphone application and scan the two-dimensional code to authenticate that the product is genuine.

＊『HUMAN MADE Applicable from "SEASON 28.

Smartphone application "CertiEye®"].

It can be downloaded free of charge from the following website.

App Store isClick here

Google Pray isClick here

HUMAN MADEwhich operatesHUMAN MADELtd. considers the existence of malicious counterfeit/counterfeit products that illegally profit from customers to be a problem, and is committed to eradicating this problem through legal action. Once we become aware of the existence of counterfeit or imitation products, we will seek strict compensation, regardless of the number of products distributed or their sales price (this compensation includes not only civil liability, but also pursuit of liability under administrative laws and criminal statutes).

About Fake Websites

Some recent fake websites are very confusing, such as unauthorized use of a brand's logo or images, or claiming to be an official account. The correct address of the official sales site includes "humanmade.jp. Fake sites use characters other than "humanmade.jp," so be sure to check them out.

In addition, there are cases in which strange characters or expressions are found in Japanese, or product prices are extremely low. If you find anything suspicious, please cancel your order.

■HUMAN MADEAuthorized stores and official sales sites of

in order for our customers to use our products with peace of mind,HUMAN MADEWe recommend that you purchase our products at authorized stores and official sales sites of

・HUMAN MADEWe recommend that you purchase from an authorized dealer or official sales site ofAuthorized retailers

・HUMAN MADE ONLINE STORE

Customer Center

HUMAN MADEIf you find a fake or counterfeit product or site, please contact ourCustomer Centerto report any counterfeit or imitation products or websites. We would appreciate your cooperation in preventing fraud. (Please note that we are not able to respond to requests for authenticity verification of products.)

In the futureHUMAN MADELtd. will continue to take strict action against the dealers of fake or counterfeit products and the operators of fake websites that threaten the safety and security of our customers.